Return Policy

How to Return an Item

If you receive a product with serious quality issues (we do not accept returns for non-quality issues; minor defects will be resolved by sending replacement parts), please contact us within 7 days of receiving your order. We will process your return request immediately and aim to resolve the issue within 25 days.

For shortages or incorrect items (different from what you ordered), contact us within 24 hours of receiving the parcel and provide a photo of the incorrect item. Our customer service team will review your case and provide further return instructions if approved.

 

Conditions for Return

Returns are only eligible for items purchased directly from http://www.sweetbicycle.com.

For products from authorized retailers, contact them directly.

Items must be in original packaging with all accessories, manuals, and documentation.

Products must be unused, in original condition, and with undamaged packaging. Stained, unsealed, or damaged items will be rejected.

Personalized products cannot be refunded or exchanged.

Returns without a proof of purchase may be refused.

 

Return Process

Provide your correct address, and we will issue a return shipping label and arrange doorstep pickup.

 

Return Shipping Fees

We cover shipping costs only for items with quality issues affecting usability.

For other cases, customers are responsible for return shipping fees. Use a trackable service, as we are not liable for lost packages.

 

Return Processing Time

Allow up to 14 business days for processing after we receive your return. You will be notified via email once processed. Full refunds apply to defective items.

 

Refunds

Refunds are issued to your original payment method. For credit/debit card payments, allow 14 business days for the refund to reach your bank. If unresolved, contact your financial institution.

 

Order Cancellations

Cancellations before shipping are permitted but subject to a 5% cancellation fee (to cover payment processing costs). Orders already packed or shipped cannot be canceled.

Non-Returnable Items

Products from retailers.

Non-defective items (e.g., wrong purchases).

Items damaged by customer misuse.

Returns without proof of purchase.

 

Damaged or Incorrect Items

Contact our Customer Support with:

• Order number
• Proof of purchase
• Video/photo of the issue (if applicable)
• Full delivery address
• Contact phone number

Photos/videos may be required to process refunds or replacements.

Thank you for shopping with us! For further questions, contact our customer service team.